General Terms and Conditions

Payment for the session must be made on the same day, regardless of any subsequent reimbursement by your insurance.
Credit cards are not accepted on site.
Payment can be made in cash, via Twint or by bank transfer to the PostFinance account (IBAN: CH90 0900 0000 1543 0050 0).

In case of delay, the session will be shortened and billed in full.
Any session not cancelled at least 24 hours in advance will be billed in full.
Cancellations do not entitle you to any refund or to the issuance of an invoice for your insurer, including for gift vouchers.

Gift vouchers are valid for 6 months from the date of purchase.
They are non-refundable and cannot be exchanged for cash.
Resale is strictly prohibited.
Gift vouchers do not entitle you to a proof of reimbursement for insurance companies.
They are intended exclusively for a discovery session and cannot be used as part of therapeutic follow-up.
Vouchers are personal and non-transferable, except in case of illness or accident (upon presentation of a medical certificate).

It is your responsibility to verify the reimbursement conditions with your insurer (registered with ASCA and RME) before the session.
The therapist cannot be held responsible in the event of a refusal of reimbursement by your insurance.

In case of non-payment, a reminder fee of 25 CHF will be applied, in addition to the cost of sending by registered mail.
After two reminders without payment, the file will be forwarded to the Geneva Debt Collection Office (Office des poursuites de Genève), with all additional costs at your expense.